|
I've had this TV for 2 years now, and 1 year 1 month into it (right after the warrantee expired) It started to turn black whenever there was high humidity. After some googling, I found that this is actually a common problem with Samsung TV's, yet Samsung has done nothing to address the issue.Other than the occasional hours where the TV just doesn't work, the TV is actually great quality picture and features. To bad this will most likely be my last Samsung TV as other models have the same problem and Samsung has been slow to respond to it.
As with many other reviewers, I loved it and told all my friends to buy a Samsung. Even though it is the same problem that was not fixed the first time under warranty, they will not cover the repair. While in the shop, they could not reproduce the problem, so they upgraded the software and brought it back to me. I paid over $2k for this set and expected it to last a long time. Sound, but no picture. Called for warranty service and they took my set into the shop. I bought this TV in July of 2007. Had repair out to the house recently and it was diagnosed with a bad inverter board, which is permanently attached to the LCD screen, meaning that I have to replace the whole screen to the tune of $1000.00.
Samsung customer service leaves a LOT to be desired. I have spent a lot of time making phone calls to them and explaining the issue to no avail. Read on for a LOT of other reviewers saying the exact same thing. 9 months, and then the problem reappeared. After 11 months, the screen went black. Instead I got 21 months of use before it became a piece of junk hanging on my wall.
TV worked for approx. Called Samsung again. What can I say. If you buy from them, make sure you get the longest extended warranty you can find.you're gonna need it.
That concerns me.I was referred to their nearest authorized repair service---sixty miles away. This TV is only about eighteen months old and the picture shuts off after about five seconds. I live in the New York metropolitan area, with something like 18 million people. Everything else is functioning normally.It has been lightly used, since I used to be away most weekdays on business.After researching the problem briefly on the internet, it appears this problem is fairly prevalent. That concerns me.The Samsung CSR was unable to identify the problem. That concerns me.All of the reports I've read are still ignorant as to what the problem is, are still waiting for assistance, and/or have had a recurrence of ths issue (this last indicates that the wrong repair was made or that the part being used is inappropriately designed for its intended use). That concerns me.If this is a pervasive problem, and Samsung is unable to readily identify it for their customers, then I have serious concerns about purchasing their products in the future.
I love this TV and everyone that has seen it has been impressed. No complaints. PS3 and Xbox 360 look terrific with this TV.
Looked great for 20 months. These LCD TV's are not holding up and failing at 18 months. I have not called Samsung due to the reviews about Samsung will not do anything for out of warranty TV's. Samsung products do not meet the recommendation of consumer reports or other rewiews. The LCD is starting to get clusters of white pixel spots when it's turned on. This will clear now if you power off and back on. Bought this TV in Aug 07. Gone are the days of you TV lasting 10,15 or 20 years.
Think twice about these TV's from Samsung or any of the other manufactures. We are at the mercy of these people. If you do buy one get the extended warranty. This is not acceptable for a $2100 tv at 20 months. As per other reviews on this TV it is now starting to fail. These TV's are not worth what they are charging and not standing behind there products.
Also the reviews are saying Samsung will charge $500 plus to repair. I have looked at other manufacture rewiews and they are mostly all the same. The failure rate appears to be much higher than the 2-3% they are claiming. Don't like them but what can you do to protect yourself from these crooks.
|
